Customer Service
How We Deal With Car Trouble
At OKG Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at OKG Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At OKG Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why OKG Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At OKG Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2017, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 512-999-4483 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At OKG Auto Repair in Austin
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Reviews
Contact Us Today!
Got questions? We've got answers! Drop us a line or give us a call. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
This place will always be my go-to garage in Austin. Cleveland is a fantastic mechanic, totally honest and up-front, and just a really nice guy who is easy to talk to. He went way out of his way to help me out on short notice and did a perfect job. You don’t find many people like this these days. Highly recommend.
Austin, TX
Cleveland is a very honest and trustworthy mechanic. He was highly recommended by a friend and I am glad I went to him. He gave me options on what to do with my car and step by step instructions. He seems very kind as well. I am glad he was able to help me resolve my car issues. He also gave me on the spot diagnosis!
Austin, TX
Cleveland is hands down one of the best mechanics I’ve worked with. He’s honest, knowledgeable, and takes the time to explain exactly what’s going on with your car so you’re not left guessing. I never felt pressured into unnecessary repairs, and his pricing was way more than fair. The work was done efficiently and my car is running perfectly now. It’s hard to find someone you can really trust with your vehicle, and Cleveland is definitely that person. Highly recommend!
Austin, TX
Clevland is hands down the best of the best when it comes to cars. As a woman who knows nothing about cars, I’ve had so many bad experiences with mechanics and shops. Clevland’s professional, honest and trust worthy. He’s fixed 4 cars of ours now and we will never go to anyone else. He’s quick, efficient and I never have to play the guessing game of do I really need this done. From a 79 jeep to my Honda that Ive caused a lot of wear and tear over the years, he’s fixed it all.
Austin, TX
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